Empathy and compassion are at the heart of everything we do at AW Health Care. Putting these virtues into practice means that our team will be caring, respectful, and encouraging to clients, families and colleagues. It also means that we will strive to be sensitive to individual needs, and will actively listen and seek ways to improve the AW Health Care experience.
We communicate with clarity and honesty, lead by example and provide maximum opportunities for team members and clients to reach their full potential.
We exercise high levels of professionalism in our work and use the most appropriate skills set to meet client needs with confidence and competence. We pride ourselves on continually seeking opportunities to evolve and grow, keeping pace with advancing medicine and technology to best meet clients’ needs.
When our clients or team members need us, we are there. We are accountable to our clients and to each other and are held to the high standard they (and we) demand and deserve.
AW Health Care brings a holistic approach to overall health and well-being. We treat the whole person – mind and body. Serious illness affects people physically. But it also affects people emotionally by robbing them of their sense of security. People with serious illness often say they feel lonely, frightened, confused and depressed. Our values of compassion, teamwork, excellence and accountability reflect our commitment to whole-person care:
- We engage patients in their own care.
- Families receive help in supporting loved ones who are seriously ill.
- Caregivers receive support in coping with the strains of caregiving and later, grief.
We embrace diversity as an essential component in the way we do business. That is why we invest in linguistic coordinators and multi-lingual team members on staff. These team members are essential to clients that speak English as a second language. It is our mission to make all our clients comfortable by providing them with care aides; nurses, therapists and social workers that can explain our care process as simply as possible.
AW Health Care knows the importance of delivering culturally sensitive care while serving the unique needs of all our clients. We know that you and your loved ones may be more comfortable with nurses and other professionals who are either bi-lingual or multi-lingual, and therefore capable of delivering care using the most familiar language in a culturally sensitive manner leading to better outcomes. We have tailored our comprehensive home health care and community-based services to cater to the St. Louis multi-cultural population.
Our trained health professionals include nurses, therapists, care aides, social workers and translators who understand cultural traditions and customs and can provide family-centered care for clients and their families.
Languages we speak other than English include:
Cantonese, Mandarin, Russian, Farsi, Korean, Vietnamese, Bosnian, and Spanish.